Shipping & Returns
We will ship most items using USPS priority mail. Heavy or very large items will be shipped using UPS or FedEX. For very small or lightweight items we use USPS first class to keep shipping costs as low as possible.
You can return most new, unopened items within 30 days of delivery for a full refund, as noted below:
The refund will be for the full value of the returned items, unless otherwise noted.
Shipping and handling fees will not be refunded unless otherwise noted.
Credit for returned items will be applied to the credit method that was used to make the purchase. Returns will be applied to the purchasing credit card within 5 to 10 days of the date that the return is received by us .
If a restocking fee will apply to returned items, the amount of the fee is displayed on the final checkout screen when you complete the order and is noted on the packing list included with the order.
If the return is due to defective products, inaccurate product descriptions, or an incorrect order, contact us about the return. In these cases, you may be compensated for the return shipping.
Refunds, Credits and Balances Due
As soon as the fulfiller receives and processes your return, We will notify you via email. Your credit card should be credited within 10 business days of the time that you receive this email. The return credit should be reflected on your statement within one or two billing periods, depending on your financial institution's billing cycle.
A defective item is one that is inoperable but has no apparent damage. If you receive defective merchandise, please contact us immediately for assistance.
If an order arrives to you with obvious shipping damage, please refuse the delivery. If you have accepted delivery and then find shipping damage, please call us immediately using the contact information included with the order.
Please save all packaging material and paperwork for the order if shipping damage is a possible issue. If you dispose of packaging material or attempt to return the merchandise without contacting us, you jeopardize our chances of making a claim, and you may not receive credit for the return.
Limits of Responsibility
We accept no responsibility for user-initiated damage and/or loss of parts incurred during operation or use of product.
Errors on Our Site
Prices and availability of products are subject to change without notice. Errors will be corrected where and when discovered. Raven Tree reserves the right to revoke any stated offer, cancel orders, and to correct any errors, inaccuracies or omissions in any stated offer or price, including after an order has been submitted and whether or not the order has been confirmed and your payment processed.
If your payment has already been processed for the purchase when your order is cancelled, Raven Tree will issue a credit to the payment method used in the amount of the charge. Individual bank policies will dictate when this amount is credited to your account.
If you are not fully satisfied with your purchase, you may return it in accordance with Raven Tree's Return Policy.